Terms & Policies

 

CANCELLATION POLICY:

Cancelling or Rescheduling Appointments

 •We ask that all appointments be guaranteed against late cancellation or rescheduling with a major credit card. We accept Visa and Master Card.

•Arrivals: Please arrive 15 minutes prior to scheduled appointed time to fill out paperwork.

•Late Arrivals: Our scheduling is designed to permit the correct time to complete your service. A late arrival will deprive you of precious time. In fairness to others, your treatment must end on time.

•Cancellation: We require a 24 hour-notice for a single service, 48-hour for multiple services and 5-day advanced notice for spa parties of 4 people or more. Reservations cancelled without adequate notice will be charged fully for all services booked.

•Our cancellation fee is designed to provide compensation for our top-notch therapists, who rely on a busy schedule for a rewarding career. This policy helps us retain great employees. We appreciate your understanding in this matter.

•We look forward to hearing from you!

 
 

PRIVACY POLICY

Heavenly Day Spa & Salon® has a strong commitment to providing excellent service to all of our guests and visitors of this Web site, including respecting your concerns about privacy. The purpose of this privacy policy is to inform you what personal information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review and correct this information. If, after reviewing this policy you have any privacy questions or concerns, please send an email to relax@theheavenlydayspa.com or you may contact us at (925) 462-4200 directly.

 

Browsing

 

Visitors who browse this Web site do so on an anonymous basis. We have not configured this Web site to collect any information from your computer without your input. This means that, unless you voluntarily and knowingly provide us with information, we will not know your identity, your e-mail address, or any other information identifiable to you. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

 

Cookies

 

Our Web site makes only limited use of “cookie” technology. “Cookies” are strings of text that a Web site transmits to a user's computer. Cookies enable a website to keep track of a user's preferences and activities relating to that website. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at our sites and to process your order, track your status in our promotions, and/or analyze your visiting patterns. If you do not wish to receive these cookies, you may set your browser to reject the cookies, although doing so may affect your ability to perform certain transactions on our Web site.

 

Collecting Information

 

When we need to collect personal identifiable information from you to provide you with a particular service, purchase retail, order on-line gift cards, subscribe to our email community, register to participate in promotions we will ask you to voluntarily supply us with the information needed to complete your request. This may include but is not limited to your name, shipping/billing address, phone numbers, email addresses, credit card information, birth date, gender, occupation, or personal interests. Whether or not to provide such information is completely your own choice. However, electing not to provide the information requested, you may be unable to purchase products, or access certain services, offers and content on our web site. We will use your email address to send confirmations and, if necessary, might use the other information to contact you for help in processing your requests.

 

This Web site is not intended for minors and we do not knowingly solicit or collect personally identifiable information from minors. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise their access to the web.

 

Use of Information

 

We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about HEAVENLY DAY SPA & SALON® to serve you better, we may combine information you give us online or in our spa. We may also combine that information with publicly available information and information we receive from other companies we have partnered with. We use that combined information to enhance and personalize your experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

 

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We provide these providers with the information needed for them to perform these services. We also ask they confirm their privacy practices are consistent with ours.

 

Although unlikely, in certain instances we may disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to HEAVENLY DAY SPA & SALON® or to others. We may also disclose your personal information when we believe the law requires it.

 

Updating and Opt-Out Information | If you prefer not to receive information or would like to update your contact information for HEAVENLY DAY SPA & SALON® please let us know by calling us at (925) 462-4200 or by sending an email to relax@theheavenlydayspa.com. Please be sure to include your email address, mailing address, full name, and specifically what information you do not want to receive.

 

It is our intention to only send you email communications that will be useful to you and that you want to receive. At your sole choice, you may join the Email Community by providing your name, postal and email address. We use a third party e-mail service provider to send emails. This service provider is prohibited from using your email address for any purpose other than to send Heavenly Day Spa & Salon® related email. Anytime you receive an email about special offers or promotions you will be provided the choice to opt-out of future emails.

 

Please note that any requests to remove or update your personal information may take up to 6-8 weeks to complete your request.

 

Security

 

We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. We have partnered with a third party credit card processor Elavon www.elavon.com/security-center/ & Authorize.Net www.authorize.net/solutions/merchantsolutions/merchantservices/security/., to ensure the most up to date security of your credit card information.

 

Third Party Site Links

 

Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control HEAVENLY DAY SPA & SALON ® is only responsible for the privacy statement and content of this Web site. We are not responsible for the privacy practices or the use of cookies on Web sites that you have accessed through ours. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

 

Policy Changes

 

In the event we need to change our privacy policy in whole or in part, we will post those changes here. Those changes will go into effect immediately. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. This policy was posted August 2016.

 

REFUND & RETURN POLICY

 

Gift Certificate Terms and Conditions

Instant Gift Certificates

 

These Gift Certificate Terms and Conditions (hereinafter "Terms and Conditions") govern the purchase, use and redemption of gift certificates purchased online from Heavenly Remedies Day Spa, d/b/a Heavenly Day Spa and Salon ("Heavenly Day Spa and Salon"). For questions, comments or suggestions, please contact Heavenly Day Spa and Salon at:

 

Heavenly Day Spa and Salon

357 Ray Street

Pleasanton, CA 94566

(925) 462-4200

www.relax@theheavenlydayspa.com

 

Purchasing, Sending and Receiving Gift Certificates

 

Gift certificates are void where prohibited or restricted by law.

Gift certificates cannot be used to purchase gift certificates.

Except as provided herein, gift certificates have no cash value.

Gift certificates are not valid until payment has been received and successfully processed by Heavenly Day Spa and Salon.

Heavenly Day Spa and Salon reserves the right to refuse service or reverse any gift certificate purchase for any reason and return the funds to the purchaser.

 

Redeeming Gift Certificates

 

Gift certificates are only redeemable at Heavenly Day Spa and Salon for the amount or service specified on the gift certificate. Heavenly Day Spa and Salon reserves the right to convert service-based gift certificates to their monetary value, equivalent to what was paid for the gift certificate, at its option and sole discretion.

Except as required by law, gift certificates are not redeemable for cash and cannot be returned for a cash refund.

Any unused balance of the gift certificate will remain until redeemed.

If a purchase exceeds the amount listed on the gift certificate, the redeemer is responsible for paying the difference at time of purchase.

For security purposes, a recipient may be required to show valid ID before he or she can redeem the gift certificate.

Use and redemption of our gift certificates are also governed by our Privacy Policy.

Heavenly Day Spa and Salon, its agents and vendors, may provide gift certificate purchasers with information about the redemption status of gift certificates.

 

Cancellation and Expiration of Gift Certificates

 

Heavenly Day Spa and Salon reserves the right to immediately invalidate gift certificates, without notice, should it receive a credit card chargeback, returned check or other form of repudiated payment made towards the gift certificate.

Heavenly Day Spa and Salon is not responsible for lost or stolen gift certificates. Reasonable and prudent steps are taken to verify the legitimacy of a redeemer and upon full redemption, the gift certificate will be identified as not valid for payment of any kind.

Heavenly Day Spa and Salon reserves the right to dishonor the gift certificate, if it reasonably believes it was not validly purchased, has already been redeemed, or the redeemer stole or is otherwise not the intended beneficiary of the purchaser.

Gift certificates have no expiration date.

Heavenly Day Spa and Salon may, at its sole option and discretion (unless required by law) replace a lost gift certificate, provided the original gift certificate is valid, has not been redeemed and the replacement is issued to the verifiable beneficiary of such gift certificate. Such replacement will be the beneficiary's sole remedy for such lost or misplaced gift certificates.

 

Miscellaneous Terms and Conditions

 

Heavenly Day Spa and Salon reserves the right to change these Terms and Conditions from time to time in its sole discretion.

Heavenly Day Spa and Salon is not responsible for emailed gift certificates that do not reach their intended recipient for reasons beyond its control. Bounced email is not monitored. Receipt of email cannot be verified. Heavenly Day Spa and Salon can only verify receipt of the gift certificate, if the recipient of the gift certificate actually uses the URL enclosed in the email message to access the gift certificate using an internet browser.

Between 1am and 6am, PST, Heavenly Day Spa and Salon processes future email delivery requests and ships out previously scheduled email. Heavenly Day Spa and Salon is not responsible for late delivery of gift certificates.

HEAVENLY DAY SPA AND SALON, ITS AGENTS AND AFFILIATES, MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CERTIFICATES, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CERTIFICATE NUMBER OR BAR CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND HEAVENLY DAY SPA AND SALON'S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CERTIFICATE.

Gift certificates, and these Terms and Conditions, are subject to and governed by the laws of California, without reference to its principles of conflicts of law.

If any provision of these Terms and Conditions should, for any reason, be held invalid, prohibited by law or unenforceable in any respect, such term will not apply. However, the remainder of these Terms and Conditions shall be enforced to the full extent permitted by law. A court of competent jurisdiction is hereby empowered to modify the invalid, prohibited or unenforceable provision to make it valid and enforceable.

Risk of loss will pass to the purchaser of the gift certificate upon the electronic transmission of such gift certificate to the recipient or purchaser.

 

 

© 2004-2019 Heavenly Remedies Day Spa and SpaBoom, all rights reserved.